What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.
This Cookie Policy explains how MyTicketSeller ("we," "our," or "us") uses cookies and similar technologies on our website and services. This policy is governed by Nigerian data protection laws and regulations.
By continuing to use our website, you consent to our use of cookies as described in this policy, unless you have disabled them through your browser settings.
Types of Cookies We Use
Essential Cookies (Strictly Necessary)
These cookies are essential for the website to function properly and cannot be disabled. They include:
- Authentication cookies: Keep you logged in during your session
- Security cookies: Protect against cross-site request forgery and other security threats
- Load balancing cookies: Ensure proper distribution of network traffic
- Session cookies: Remember your preferences during your visit
- Shopping cart cookies: Remember items in your cart during ticket purchases
Legal basis: Legitimate interest (essential for service provision)
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language preferences: Remember your chosen language
- Theme settings: Remember dark/light mode preferences
- Location settings: Remember your preferred location for events
- Accessibility settings: Remember accessibility preferences
- Currency preferences: Remember your preferred currency
Legal basis: Consent (you can disable these in your browser)
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website:
- Google Analytics: Track website usage, page views, and user behavior
- Performance monitoring: Monitor website speed and performance
- Error tracking: Identify and fix technical issues
- Heat mapping: Understand how users navigate our site
- A/B testing: Test different versions of pages to improve user experience
Legal basis: Consent (you can opt-out through cookie preferences)
Marketing and Advertising Cookies
These cookies are used to deliver relevant advertisements and track campaign effectiveness:
- Facebook Pixel: Track conversions and create custom audiences
- Google Ads: Measure ad performance and retarget visitors
- Social media cookies: Enable social sharing and track engagement
- Email marketing: Track email campaign effectiveness
- Affiliate tracking: Track referrals and commission payments
Legal basis: Consent (you can opt-out through cookie preferences)
Third-Party Cookies and Services
We work with trusted third-party service providers who may place cookies on your device. These include:
Payment Processors
- • Stripe (payment processing)
- • Flutterwave (local payments)
- • PayPal (international payments)
Analytics Services
- • Google Analytics
- • Hotjar (user behavior)
- • Mixpanel (event tracking)
Communication Tools
- • Intercom (customer support)
- • Mailchimp (email marketing)
- • Twilio (SMS notifications)
Social Media Platforms
- • Facebook/Meta
- • Twitter/X
Each third-party service has its own privacy policy and cookie practices. We recommend reviewing their policies to understand how they handle your data.
Cookie Duration and Storage
Cookies are stored for different periods depending on their purpose:
Session Cookies
Deleted when you close your browser
Used for: Authentication, shopping cart
Short-term Cookies
Stored for 1-30 days
Used for: Preferences, recent searches
Long-term Cookies
Stored for up to 2 years
Used for: Analytics, marketing
You can view and delete cookies at any time through your browser settings. Note that deleting essential cookies may affect website functionality.
Managing Your Cookie Preferences
You have several options for managing cookies on our website:
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
Cookie Preference Center
Access our cookie preference center at any time to:
- View all cookies currently set
- Enable or disable cookie categories
- Learn more about each cookie's purpose
- Update your preferences
Browser Settings
You can also manage cookies through your browser settings:
- Block all cookies (may affect website functionality)
- Block third-party cookies only
- Delete existing cookies
- Set up automatic cookie deletion
Browser-Specific Instructions:
Chrome: Settings → Privacy and Security → Cookies
Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Cookies
Edge: Settings → Cookies and Site Permissions
Nigerian Data Protection Compliance
Our cookie practices comply with the Nigeria Data Protection Regulation (NDPR) and other applicable Nigerian laws:
- Lawful Basis: We only use cookies where we have a valid legal basis (consent, legitimate interest, or contractual necessity)
- Transparency: We provide clear information about what cookies we use and why
- Consent: We obtain explicit consent for non-essential cookies
- Data Minimization: We only collect cookie data that is necessary for our stated purposes
- Retention: We don't keep cookies longer than necessary
- Security: We implement appropriate security measures to protect cookie data
- Rights: You can exercise your data protection rights regarding cookie data
Limitation of Liability
IMPORTANT LEGAL NOTICE:
1. Governing Law: This Cookie Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved exclusively in Nigerian courts.
2. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW, MYTICKETSELLER SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE USE OF COOKIES OR SIMILAR TECHNOLOGIES.
3. Third-Party Liability: We are not responsible for the cookie practices of third-party websites or services. Users access third-party services at their own risk.
4. Technical Issues: We are not liable for any technical issues, data loss, or security breaches related to cookie functionality or browser compatibility.
5. User Responsibility: Users are responsible for configuring their browser settings and understanding the implications of their cookie choices.