Introduction
MyTicketSeller ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy is governed by the laws of the Federal Republic of Nigeria.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.
Information We Collect
Personal Information
- Name, email address, phone number, and postal address
- Payment information including credit card details, bank account information
- Government-issued identification documents when required
- Social media profiles and contact information
- Event preferences and attendance history
- Communication preferences and marketing consents
Technical Information
- IP address, browser type, operating system, and device information
- Cookies, web beacons, and similar tracking technologies
- Website usage patterns, page views, and navigation paths
- Location data when permitted by your device settings
- Log files and server data for security and performance monitoring
Event and Transaction Data
- Ticket purchases, refunds, and transaction history
- Event creation details, attendee lists, and revenue data
- Customer support interactions and feedback
- Marketing campaign engagement and response data
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our ticketing services
- To process transactions and send related information including confirmations and receipts
- To send administrative information such as changes to terms, conditions, and policies
- To provide customer support and respond to inquiries
- To personalize your experience and improve our services
- To send promotional communications and marketing materials (with your consent)
- To detect, prevent, and address technical issues and fraudulent activities
- To comply with legal obligations and enforce our terms of service
- To conduct analytics and research to improve our platform
- To facilitate event management and attendee communication
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Event Organizers
When you purchase tickets, we share necessary information with event organizers including your name, contact details, and ticket information to facilitate event management and communication.
With Service Providers
We work with third-party service providers who assist us in operating our platform, processing payments, sending emails, and providing customer support. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required by Nigerian law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
Data Security and Retention
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure data storage with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Incident response procedures for data breaches
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Event data may be retained for up to 7 years for tax and accounting purposes as required by Nigerian law.
Your Rights and Choices
Under Nigerian data protection laws, you have the following rights:
- Access: Request access to your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your information for marketing purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal: Withdraw consent for processing where consent is the legal basis
To exercise these rights, contact us at privacy@myticketseller.com. We will respond to your request within 30 days as required by Nigerian law.
Limitation of Liability and Jurisdiction
IMPORTANT: BY USING OUR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING LIMITATIONS:
1. Governing Law: This Privacy Policy and all related matters are governed exclusively by the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of Nigerian courts.
2. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW, MYTICKETSELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
3. Maximum Liability: Our total liability to you for all claims arising from or relating to our privacy practices shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.
4. Indemnification: You agree to indemnify and hold harmless MyTicketSeller, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your violation of this policy or applicable laws.
5. Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, or technical failures.
6. No Class Actions: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by Nigerian data protection authorities
- Standard contractual clauses approved by relevant authorities
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 18 without parental consent, we will delete such information from our systems promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.